[已过期]Bose 宣布睡眠辅助白噪音耳塞 Sleepbuds 免费置换或退款
Bose 于2018年6月份发布了一款新品隔音睡眠耳塞，由于只能播放内置的助眠白噪音而无其他任何功能，一经推出就受到了热议。然而不久前由于发现了电源管理故障（电池掉电快，充不进电等情况）Bose决定在全球范围内提供免费退换所有已经生产的 SleepBuds 产品的服务。
本次活动的主要内容有：
- 本次参与退换的产品为从发售到今天的市售全部 Sleepbuds
- 参与免费退换活动的范围为全球
- 北美申请退换的截止日期为 2019年12月31日，其他地区视具体情况而定
- 所有发现电池有问题的 Sleepbuds 用户均可选择全额退款，或者申请置换新的 Sleepbuds
- 新版的Sleepbud采用了新的电池，可以很大程度解决掉电问题，但并非完全修复（仍有发生故障的可能）
- 用户如果选择退款，需等待超长4星期到账
- 用户如果选择置换，改良版 SleepBuds 将会于 2020年初开始大批量供应，届时在收到用户寄出的产品后，需等待约4-6星期的处理时间
以下为 Bose 声明原文：
In June of 2018, after a successful test with thousands of Indiegogo backers, we launched our noise-masking sleepbuds™. Our vision was bold, and we never wavered on what we were trying to accomplish, and why. We wanted to do something for the millions of people who struggled to fall asleep, and stay asleep.
We knew our solution was so technically complex, we’d have to make major investments, source special components, and engineer multiple breakthroughs. We knew we were attempting to do something that had never been done before. But there was no doubt in our minds — it would be worth it. Because we wanted to help you. We still do. We always will. And for many of you, we have. You’ve told us that sleepbuds™ have allowed you to get your first good night’s rest in years, and that you can’t imagine ending the day without them.
But some of you have had a far different experience.
You’ve reported issues with your sleepbuds™ not charging fully, powering down unexpectedly, or both. And you’ve let us know. We’ve heard you. We’ve read your posts. We’ve documented your calls. We’ve torn down returned products you’ve sent us, and replaced them with new ones, sometimes more than once. We’ve also relentlessly researched the root cause with a team dedicated to nothing else. Based on what we knew, we believed that software and firmware updates could fix the issues. But the failures have continued, and recently, they’ve increased. That led us to look more closely at each piece of hardware. And we learned that while the battery we chose functions safely, it doesn’t work as consistently or predictably as it should to meet our standards.
For that reason, we’re discontinuing sleepbuds™. We’ll go back to research, because we are committed to making our vision a reality. But today, we begin with something more important – doing whatever it takes to make things right with you.
As always, we will stand behind our products and honor our sleepbuds™ warranty. We’re also extending an offer to all our sleepbuds™ customers: You can return your product for a full refund until December 31, 2019. Please see below for links to more information or to find contact information for service agents in your region.
Finally, for more than 50 years, we’ve conducted extensive research to do things that no one ever thought possible. Each time, we did it to make your life better. When we’ve challenged convention, we haven’t always succeeded. Sometimes we’ve stumbled. Sometimes, despite our diligence, things have gone wrong. And by far, our worst days are when that’s impacted you.
Nothing else comes close.
We’re sorry for disappointing you, and we’re sorry for not communicating more clearly along the way. We had good intentions, but unless that makes a difference to you, it’s not enough.
We’re ready to hear from you.
And we’re going to stay right here for as long as you need.
Sincerely,
John Roselli
General Manager
Bose Corp
